Privacy Policy
LockIP ("we," "our," "us") values your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our Dynamic DNS (DDNS) and related services.
By using LockIP, you agree to the practices described in this Policy.
1. Information We Collect
We collect the following categories of information:
- Account Information: Name, email address, username, billing details.
- Service Data: DNS queries, IP addresses, usage data.
- Payment Information: Handled by third-party providers.
2. How We Use Information
- To provide and maintain DDNS services.
- To authenticate users and secure accounts.
- To detect, investigate, and respond to abuse or fraud.
- To comply with applicable legal obligations.
3. Legal Basis for Processing (EU/UK GDPR)
Our processing relies on:
- Contractual necessity
- Legitimate interests
- Legal obligations
- Consent (when required)
4. Data Sharing
We do not sell your personal information. We may share limited data with:
- Service providers
- Legal authorities (when required)
- Security response teams
5. Data Retention
- Account data is retained while your account is active.
- DNS logs are retained only as necessary.
- Deleted account data is removed within a reasonable timeframe.
6. Your Rights
- Access & Portability
- Correction
- Deletion
- Objection/Restriction
Requests can be sent to privacy@lockip.net
7. Security
We use industry-standard measures to protect your information.
8. Contact Us
For privacy questions or requests:
📧 privacy@lockip.net
📧 legal@lockip.net